our mission & vision
Vision
We strive to advance the potential of place, helping to shape the communities we serve through partnerships and progress.
We are modern place makers.
The Redstone team are modern place makers, who believe that work is greater than an office, and positive places empower all of us. We support communities and spaces that inspire interaction and pride, developing empathy as energy
CONTENTS
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welcome
YOU’RE GOING TO LOVE IT HERE!
Welcome to the Redstone Lofts! Our team, comprised of maintenance, administrative, and student staff, are constantly working to provide you with an optimal living experience. We hope you will feel at home in this space as we work together to promote a community you can be proud of.
WELCOME
Name:
Job Title:
Preston Stradtner
Senior Director of Maintenance, Affiliate Housing
Name:
Job Title:
Matt Marrier
Assistant Director of Maintenance, Student Housing
Name:
Job Title:
Andres Quintero
Facilities Manager, Student Housing
Name:
Chris Norway
Maintenance Technician
Name:
Job Title:
Name:
Job Title:
Erica Burke
Director of Community Management, Affiliate & Student Housing
Beth Vanderputten Perlongo
Chief of Staff and Strategy
Meet Our Team
Name:
Job Title:
Ashley Allen
Community Manager, Redstone Lofts & Redstone Commons
Name:
Job Title:
Dominic Kennett
Senior Leasing & Marketing Coordinator, Student Housing
Michael Che
Name:
Job Title:
Community Coordinator
Setting Up Your New Space
01
SET UP YOUR ELECTRICITY
The electric utility must be set-up in the name of the current apartment residents. Please contact Burlington Electric at: (802) 865-7300. Only one account is required per apartment.
02
SET UP YOUR INTERNET
Login credentials will be provided at move-in for the modem in your apartment.
03
SET UP YOUR WAY-FINDING
Take some time to learn the layout of the building in case you have any questions!
04
SET UP YOUR BELONGINGS
Enjoy your furnished apartment as you unpack and stock up your cupboards. As you start to decorate, please remember to check your lease for prohibited items, like twinkle lights and candles.
What To Bring | |
FOR THE BATHROOM | |
FOR THE LIVING ROOM | |
FOR THE KITCHEN | |
MISCELLANEOUS | |
CLEANING SUPPLIES | |
- wastebasket
- toilet paper
- toilet brush
- plunger
- shower curtain, liner & rings
- rug/bathmat
- towels/washcloths
- cup, soap dish, toothbrush holder, toothbrush
- lamps
- television
- pots & pans
- cooking utensils
- dish towels
- wastebasket
- alarm clock
- hangers
- vacuum cleaner & bags
- mop, broom, & dustpan
- dishes, glasses, & silverware
- dish towels
- paper towels/holder
- small kitchen appliances
- blu-ray/dvd player
- plants and other decorative items
- surge protectors/advanced power strip
- Full "extra-long" bed linens (exact bed size
is 54x80 inches)
- bucket, spongers, rags & duster
- cleaners: all-purpose, tub/tile, floor, glass,
softener, ironing board, iron, drying rack
Need help?
RESIDENT
CONCERNS
Need help with
non-maintenance matters?
BILLING
Do you have any questions about a particular charge?
RENEWAL
QUESTIONS
While our renewal process typically happens in October, we're happy to answer your questions year-round!
For all of these topics, please contact: housing@redstonevt.com
Maintenance Q&A
NEED SOMETHING FIXED?
NOTICE ANYTHING WRONG?
NOT SURE WHO TO CONTACT?
HELP KEEP OUR COMMUNITY CLEAN & FUNCTIONAL
DO YOUR PART IN COMMUNICATING ISSUES AS THEY ARISE. FOLLOW THIS
QR CODE OR GO TO YOUR RENT CAFE ACCOUNT TO SUBMIT A MAINTENANCE REQUEST.
SCAN ME
Maintenance Q&A
how to submit a request
Please log in through your Rent Cafe resident portal.
Once logged in, please click “Maintenance Request” and fill out the form.
There is a box to provide information if you require advanced notice for access, otherwise we don't pre-notify once work is scheduled. Requests are prioritized based on when they are received and emergency needs. If you'd like an update on your request, please check the status of your request in Rent Cafe. Always communicate with your roommate(s) when submitting a maintenance request so that they are aware maintenance will be stopping by.
AFTER HOURS MAINTENANCE EMERGENCY?
Call 802.350.6210
Not sure when to call the emergency maintenance number? Here are some examples:
- Malfunctioning smoke detector (a real alarm or fire conditions to be reported to 911).
- Lack of heat or hot water.
- A burst pipe or another form of an active leak such as overflowing plumbing fixture.
- You are locked out - please note that a lock
out incurs a fee and requires our team to
properly identify you are a resident under the
lease. ID is required.
- A toilet that won't function (only if there is not
another toilet in the apartment).
- Major appliances (fridge/stove/oven)
not working.
Maintenance Q&A
My power went out! What do I do?
The electric/breaker box is typically located near the kitchen of the apartment (exact location varies by apartment). It is gray and metal. If the power goes out in any part of your apartment, check the circuit breaker first to see if it is ‘on’ or has been tripped ‘off.’ The breaker is ‘off’ when it is flipped to the ‘off’ position. Each breaker is labeled. If tripped ‘off’, turn off all electrical items in the affected area, flip the breaker ALL the way to the ‘off’ position then flip the switch to the ‘on’ position.
I'm locked out! What do I do? What happens if I lost my key?
The Management Office can assist with lockouts during business hours. If you are locked out after business hours, the emergency after hours on call service will assist with entrance to your apartment for a fee that will be billed to your account. If you lose your keys, contact the Management Office and a new set can be provided for a fee charged to your account.
How will I be notified when routine work is scheduled for my apartment?
We encourage you to check your email every day to stay updated about important reminders for both your apartment and the community. Throughout your stay, we do communicate information about scheduled, routine work and community reminders through email. Please be
sure that you are reading all
communications sent from Redstone
and follow up with us if you have
questions or concerns. We do our
best to minimize impact when we do
schedule routine work.
Maintenance Q&A
I'm concerned about some aspect of my smoke detector. What should I do?
Please notify our maintenance team immediately by submitting a maintenance ticket or calling the emergency maintenance line. Residents should never remove or disable a smoke/CO detector and can be responsible for a $500 fee as additional rent if Management finds that a detector has been removed or disabled.
My sink and/or tub drain is a little slow. What should I do?
We always advise that if your unit has a pre-installed drain catch to leave this in and clean it regularly. If you are worried about a larger maintenance problem, please submit a maintenance ticket.
Do you have any suggestions for setting my thermostat?
Always make sure the switch on your thermostat is set to heat in the winter and cooling in the summer. The fan option should always be set to "Auto." Always have your thermostat set to at least 65 degrees in the winter.
My Wi-Fi is down; what do I do?
Not having access to Wi-Fi can be frustrating- to quickly resolve issues, call Burlington Telecom at (802) 540-0007.
Where does trash go?
We have dumpsters for trash and recycling in the parking lots. We also provide compost bins for each apartment and have a container near the dumpsters where you can bring compost. If you did not get a compost bin, let us know and we can provide you one.
Maintenance Q&A
What’s the vent that’s always running in my apartment?
Overhead vent in apartment is designed to have a fan running continuously to bring fresh air into the space. The fan will run automatically as needed and cannot be turned off.
What’s the best method of Electrolux Dryer Operation?
- Hit the Power Button
- Press Specialty Cycle 4 times until the display reads “Timed Dry”
- Press the button that looks like a clock until you reach the desired time of 40 to 50 minutes (Time will vary depending on how wet the clothing is. The length and strength of the spin cycle on a wash will determine how wet clothing is when it goes from washer to dryer.)
- Hit temp + or – button for desired temperature. High temp should be selected for medium to large loads.
- Press Start
What kind of outlets do apartments come equipped with?
All apartments have tamper-proof outlets. The tamper-proof outlets may be a little bit more difficult to get plugs into the outlet. This is how they are designed. Plugs will need to be pushed into the outlet with a bit more pressure than a non-tamper-proof outlet. Gently wiggle the plug or insert it on a slight angle to help break in a new tamper resistant outlet.
Redstone Property Management Elevator Outage Plan
All elevators at properties managed by Redstone have contracted preventive maintenance plans with the elevator manufacturer or other qualified elevator repair company. These contracts usually have not less than monthly service visits. Elevator inspection certificates also posted within each elevator cab. Safety and accessibility are the goals of ongoing preventive maintenance of the equipment. In the event of an elevator outage, we ask that the outage be reported to us immediately via our office telephone [802-658-7400] or 24/7 maintenance line [802- 350-6210]. We will respond to elevator outages promptly. Availability of the repair technician and ordering of any required parts may take hours or even days.
Reasonable Accommodations During Elevator Outage
Redstone is committed to making reasonable accommodations in rules, policies, practices, or services, when such accommodations may be necessary to give an individual with a disability an equal opportunity to use and enjoy their dwelling.
Examples of possible reasonable accommodations can include:
- providing assistance with getting medications, groceries, trash removal, etc
- relocating temporarily to another unit or apartment on a lower level if one is available
- relocating residents to a hotel or other accessible lodging during the repairs
Steps We Ask Residents To Take If An Elevator Is Out
- Contact us immediately to ensure that the elevator outage has been reported
- If having a safe and operational elevator is a necessity based on your disability, please communicate with us when there is a reported outage so we can discuss any accommodations you may require.
- Keep in mind that it may take 24+ hours for an elevator technician to respond to the outage. Unfortunately, a broken elevator does take time to repair.
- If the repair results in a lengthy delay, you may wish to request a reasonable accommodation from us to relocate temporarily to another unit or apartment on a lower level if one is available.
- You can also contact your local emergency services department (e.g., Fire Department or equivalent) to alert them that you could be unable to evacuate in the event of an emergency.
Purpose & Background
Steps Redstone Takes If An Elevator Is Out
- We will promptly contact the elevator vendor to have repairs scheduled.
- We will notify building residents that we are
aware of an outage and we are working on
resolving.
- We will keep you updated and let you know
when it is complete.
- We will respond to requests for Reasonable Accommodation during an elevator outage. Please keep in mind that response times may vary depending on the length of the outage
Locking Your Apartment Entrance Door
For your security, all doors should be locked at all times.
- To lock your door, use your key to turn the core all the way to the right and remove key. Door will remain consistently locked.
- To unlock your door, use your key to turn the core all the way to the left and remove key. Door will remain unlocked.
- To enter the space while keeping the door locked, turn the key a quarter of the way to the left and push open the door to enter the space. When removing key, your door will continue to stay locked.
Please keep your keys with you at all times.
01
Bike Security
We encourage all residents to utilize U-Locks for maximum security while storing their bikes at the Redstone Lofts. We also encourage residents to check on their bikes frequently. Bikes can be registered with UVM at https://bikeindex.org/organizations/uvm/embed.
If you experience any damages to your bike, immediately file a report with UVM PD.
02
Car Security
Please be sure to always keep your vehicle locked while it is parked at the Redstone Lofts. We encourage you to remove all personal belongings and valuables from your vehicle when it is unattended.
If you experience any damages to your vehicle, immediately file a report with UVM PD.
03
Rent
Payment Q&A:
Rent Cafe App
In order to stay up-to-date on all things related to your lease, be sure to download the Rent Cafe app.
Here, you can pay rent, submit maintenance requests, see important documents, and more.
Rent
Payment Q&A:
How to add a payment account in your Resident Services Account:
- Log in and navigate to the ‘Payments’ section.
- Select the ‘Payment Accounts’ Tab.
Here you can choose to add either a bank account or credit card. Credit card processing fees apply when using a card for payment. There are no fees for an ACH payment made directly from a bank account.
There is a verification process when adding a bank account:
- A trial deposit amount will appear in your bank account within 24 to 48 hours (excluding weekends and Holidays).
- Once you receive the trial deposit amount, you will log back into your Rent Cafe resident portal and navigate to the Payment Accounts page.
- Here you will select the ‘Verify’ button next to the account which will take you to a new screen to enter the trial deposit amount to complete the verification process.
How to set up autopayment in your Resident Services Account:
- Once you have added a payment account, you will be able to set up recurring automatic payments. Go to the Payments section of the portal and navigate to the ‘Auto-pay Setup’ tab.
- Enter the information. Please note that start
dates must be for the first of the month. Also
note that if you put an end date your
automatic payments will not be processed
after that date if you choose to renew. You
can see a preview of your upcoming
monthly charges on the Make Payments tab.
- Select Next to preview and submit. You
should receive a confirmation email when
your autopayment has been successfully
set up.
Rent
Payment Q&A:
When is rent due?
Rent is due on the 1st of every month. Please note, late payments will incur a $50 late fee.
How can I pay my rent electronically?
All electronic payments must be paid utilizing Redstone's online resident portal or mobile app, Rent Cafe.
How do I pay my rent with a check?
Checks can be dropped off in our convenient rent drop box located on our office door at the Redstone Lofts. Checks should be made out to Catamount Student Housing, LLC. PLEASE INCLUDE YOUR NAME AND UNIT NUMBER ON THE CHECK. We do not accept cash.
I'm mailing a check, where do i send it?
Redstone Property Management
Redstone, PO Box 790
Burlington VT 05402
Community Spaces
The Lofts has a variety of spaces for students to explore and build community
Fitness Center
The Fitness Center is a 24 hour gym equipped with ellipticals, treadmills, and weights. A space for Lofts residents only, no outside guests are permitted in this area.
01
The Lantern
Located on the second floor in the center of the complex, the Lantern provides a communal gathering space to study, chat, and maybe play a game of pool, ping-pong, or shuffleboard.
02
Additional Fitness Centers
The South Building has quiet, 24 hour accessible fitness centers at the end of the 3rd and 4th floor, available for any resident of the Redstone Lofts.
03
Permits
Our parking is offered on a first-come, first-served basis. To reserve your parking or bike permit, contact our office. Metered, guest parking is available in the parking lot facing Virtue Field at the Redstone Lofts.
1-12 Month Pass
$75 per month
Bike Permits
FREE
Select the number of months needed. Pay monthly or all at once.
Bike permits are required. Bikes without permits may be removed from the property.
Parking is sold until spots are filled,. Please secure your parking early. After we fill our lot, you can be place on a waitlist. Redstone is unable to recommend additional parking services; you will need to identify additional parking resources in the area.
Mail
A guide to mail retrieval at the Redstone Lofts
Packages:
We offer Parcel Pending for package delivery from UPS, DHL, FedEx, and USPS. Within 72 hours of moving in, Parcel Pending will send you an email to set up your account. For assistance, please contact their customer support at 855-316-4756. Parcel Pending is located in the mailroom located on the 2nd floor of the Redstone Lofts in the Lantern. You will have 24/7 access to the mailroom to collect your package on your schedule.
Mailboxes:
We issue one mail key to each apartment. Please coordinate with roommates to leave it in a shared location. Mailboxes are located outside in the North parking lot and are labeled with the apartment number. There are also some parcel lockers outside for when USPS delivers packages.
Address:
Below is the format for your mailing address.
Name
165-185 Davis Road
Apartment Number
Burlington, Vermont 05401
Winter at the Lofts
Be sure to refer to this page when winter arrives!
- Leave your heat on! The thermostat should be set to at least 65 degrees. Failure to do so can result in frozen pipes, flooding, and other serious maintenance issues.
- Close all apartment windows completely, including activating the window lock.
- Immediately report to Redstone any water leaks, including minor ones, please call the Maintenance Emergency Line at 802-350-6210.
- Report any issues with heating immediately. If it is after hours, call the After Hours Maintenance Emergency line.
- Snow plows are only able to remove snow from the driving lanes in the parking lot. If you have a car, our office can provide you a snow shovel to allow you to shovel
out your car.
- If you need immediate assistance outside of business hours, please call
Redstone's After Hours Maintenance Emergency line at 802-350-6210.
Roommate Communication
Below are some guided questions for you to take into consideration while reaching out to potential roommates or for communicating with the ones you have already. Communication is the key to a healthy roommate relationship.
STUDY HABITS
What do your student habits look like? Do you need silence? Some music playing in the background? How much time do you need?
01
03
ALCOHOL SAFETY
Alcohol is only allowed in Lofts units for residents over 21+. Be sure to be considerate and always be safe!
02
TIME WITH OTHERS
How do you spend time with others? Where do you spend time with others? In your space? Exploring the community? Be sure to plan ahead with your roommate(s)!
04
SETTING BOUNDARIES
Do you want to share food? Who can use which dishes? Be sure to discuss these important questions.
05
ORGANZING SPACE
Does that go in the cupboard or in the fridge? Who cleaned the restroom last? Make a plan for keeping your space organized.
06
GUESTS
While guests can only be over for a maximum of three nights in a 30-day period, it's always important to communicate guest ground rules.
Roommate Communication
These questions are a facilitation tool that helps residents identify and communicate their needs, become aware of others’ needs, and negotiate a mutually beneficial environment in their living space. This will be beneficial in helping you build healthy relationships with your roommates as you all discuss your living arrangements.
- Question: Ask clarifying questions instead of assuming. This will allow you to gain information and encourage others to share their story (e.g. What happened? How did you feel afterwards?)
- Paraphrase: After listening to your roommate’s answers try and summarize what you have been told by reflecting the content of the speaker’s message to them.
- Affective Statements: Use “I” statements that express a feeling (e.g. I am happy when you...I feel frustrated when you...I felt disappointed when you...)
- Reflection: Reflect on the different experiences that each person brings into the situation and the stories each person shared.
Now take the time to have an honest and open discussion with your roommate(s) on the following topics. Discussing these items thoroughly will help make living together a much more enjoyable experience.
Communication:
1. What steps will you take to communicate and resolve disagreements when they arise?
2. What methods will you use to communicate with each other when issues arise?
Sleeping and Studying:
1. What are the expectations when trying to sleep (wake up/bed time, heavy/light sleeper, noise in room, lights/music/TV on/off, etc.)?
2. When will your space(s) be used as a primary place of study? What expectations do you have when studying?
Cleaning:
1. What does keeping the space clean mean to you? Who will do the cleaning, and when?
2. Will you create a cleaning schedule? How do you keep recycling and compost areas clean and organized in the apartment?
Sharing Space and Belongings:
1. What temperature will you keep the space?
2. Which of your belongings are you comfortable sharing and under what circumstances? What items are NOT okay for another person to use or require special permission to use?
Visitors:
1. How will you communicate with each other regarding visitors? How much notice is needed?
Safety:
How will you keep your space, belongings, and others in the space safe at all times? When will you lock the door?
2. It may be a good to let your roommate(s) know if you’ll be gone for extended periods of time. How will you go about this?
As you explore the Burlington area, be sure to take advantage of Green Mountain Transit, which provides FREE to rides with your
student ID.
Go to ridegmt.com for a bus schedule or download the Transit App to track your bus in real time.
Download here.
Green Mountain Transit
Fun-Facts About Redstone Lofts
The Lofts has a rain garden, which is a much prettier solution to handling rain water runoff. The pond, which is located outside the south building, is an integral part of the rain garden, helping to remove the water in an efficient and clean manner.
The Rain Garden
LEED (Leadership in Energy and Environmental Design) is a voluntary, consensus‐based, market‐driven program that provides third‐party verification of green buildings.
Leed-Certified
Compost-Friendly
The Redstone Lofts is proud to provide free compost bins to all interested residents. Please contact housing@redstonevt.com
for yours!
We're so glad you have joined us!
Keep In Touch
STAY CONNECTED...
@studentleasing
HOW YOU CAN CONTACT US:
You can contact us with your questions at housing@redstonevt.com or (802) 540-1751.
OUR OFFICE HOURS
Our office is open from the hours of 8:30 A.M. to 4:00 P.M. Monday through Wednesday. Our team works remote on Thursday. On Fridays our office is open from the hours of 8:30 a.m. to 1:00 p.m. Our office is located in the Redstone Lofts on the 2nd floor in the center of the complex. Please call (802) 540-1751 if you have any difficulties finding us.
Thank you for taking the time to read through your welcome packet, and thank you for choosing the Redstone Lofts. We are so happy to have you as a member of our community.