Move-In Guide

If you have any questions after reviewing this document, please reach out to housing@redstonevt.com.

Please click the option that applies below:

Start by selecting the photo of the keys to learn about how to prepare for your move-in.

It is essential that you inform us of your planned move-in date by completing our move-in form. It is NOT necessary to pick up your keys on June 3, 2024.

For leases starting on June 3, 2024 at 10:00 a.m., key pickup is offered on June 3, 2024 at the Redstone Lofts between 10:00 a.m. - 4:00 p.m.

For move ins after June 3, 2024, key pick up is offered at our main office located on the second floor of the Lofts Monday - Friday between 9:00 a.m. - 4:00 p.m.

In person key pickup is not offered on weekends or after business hours, so please plan accordingly. If your move in will occur outside of these dates and time, please email us at housing@redstonevt.com to coordinate how to receive your keys. Keys may not be ready when you arrive if you have not completed our move-in form and/or emailed us with your planned move-in.

Your Redstone lease’s full contract amount is automatically pro-rated into twelve equal monthly installment payments, due on the first day of each month. Your June installment payment should be made by June 3, 2024.

Electronic payments can be made in advance of this date through your online payment portal, Rent Cafe, by navigating to myredstonelofts.com and selecting the "Resident Login" button. Your login information is the same as the email and password you used to apply.

After you make your payment for June you will have the option to set up auto-payment. If you use this option, please be sure that your first auto-payment starts on July 1, 2024 and the end date is May 1, 2025.

If you do not have access to your account, please reach out to housing@redstonevt.com so we can reset your login information.

Your guarantor will have payment access on their Rent Café account starting after 4:00 p.m. on June 3, 2024. Payments submitted on June 3, 2024, regardless of the time they are submitted, will still count as an on-time payment.

We can also accept check or money order made payable to Catamount Student Housing, LLC. Payments can be dropped off at the office or mailed to:

Redstone Property Management

P.O. Box 790

Burlington, VT 05401

Prior to your arrival, we prepare apartments by cleaning, painting, and completing maintenance. For apartments with renewing residents, our team is only able to focus on your bedroom out of respect for the resident living in the apartment.

You will receive an electronic room condition report to your email from DocuSign. This does not need to be completed until you move in. Any damage found in the unit upon entering must be noted on the form.



Please be aware that these reports are kept on record only. Any items that require the immediate attention of our team does require a maintenance request to be submitted through your Rent Cafe resident portal.

Condition reports are due within 24 hours of your move-in.

Renter’s Insurance: We strongly recommend that all residents have renter's insurance on their apartment for the duration of their lease.

Electricity: Please set up your electric account with Burlington Electric Department before your arrival.

Only one account per room is required, so coordinate with your roommates. This is your only utility responsibility to set up.

Internet: You have high speed internet available in your apartment at no charge. Your secure login credentials to the wireless network will be provided with your keys.

Now that you've reviewed your move-in steps, please review your Welcome Packet for additional property and area information.

Start by selecting the photo of the keys to learn about how to prepare for your move-in.

It is essential that you inform us of your planned move-in date by completing our move-in form. It is NOT necessary to pick up your keys on August 7, 2024.

For leases starting on August 7, 2024 at 10:00 a.m., key pickup is offered on August 7, 2024 at the Redstone Lofts between 10:00 a.m. - 4:00 p.m.

For move ins after August 7, 2024, key pick up is offered at our main office located on the second floor of the Lofts Monday - Friday between 9:00 a.m. - 4:00 p.m.

In person key pickup is not offered on weekends or after business hours, so please plan accordingly. If your move in will occur outside of these dates and time, please email us at housing@redstonevt.com to coordinate how to receive your keys. Keys may not be ready when you arrive if you have not completed our move-in form and/or emailed us with your planned move-in.

Your Redstone lease’s full contract amount is automatically pro-rated into twelve equal monthly installment payments, due on the first day of each month. Your August installment payment should be made by August 7, 2024.

Electronic payments can be made in advance of this date through your online payment portal, Rent Cafe, by navigating to myredstonelofts.com and selecting the "Resident Login" button. Your login information is the same as the email and password you used to apply.

After you make your payment for June you will have the option to set up auto-payment. If you use this option, please be sure that your first auto-payment starts on September 1, 2024 and the end date is July 1, 2025.

If you do not have access to your account, please reach out to housing@redstonevt.com so we can reset your login information.

Your guarantor will have payment access on their Rent Café account starting after 4:00 p.m. on August 7, 2024. Payments submitted on August 7, 2024, regardless of the time they are submitted, will still count as an on-time payment.

We can also accept check or money order made payable to Catamount Student Housing, LLC. Payments can be dropped off at the office or mailed to:

Redstone Property Management

P.O. Box 790

Burlington, VT 05401

Prior to your arrival, we prepare apartments by cleaning, painting, and completing maintenance. For apartments with renewing residents, our team is only able to focus on your bedroom out of respect for the resident living in the apartment.

You will receive an electronic room condition report to your email from DocuSign. This does not need to be completed until you move in. Any damage found in the unit upon entering must be noted on the form.

Please be aware that these reports are kept on record only. Any items that require the immediate attention of our team does require a maintenance request to be submitted through your Rent Cafe resident portal.

Condition reports are due within 24 hours of your move-in.

Renter’s Insurance: We strongly recommend that all residents have renter's insurance on their apartment for the duration of their lease.

Electricity: Please set up your electric account with Burlington Electric Department before your arrival.

Only one account per room is required, so coordinate with your roommates. This is your only utility responsibility to set up.

Internet: You have high speed internet available in your apartment at no charge. Your secure login credentials to the wireless network will be provided with your keys.

Now that you've reviewed your move-in steps, please review your Welcome Packet for additional property and area information.

Please click the option that applies below:

Start by selecting the photo of the keys to learn about how to prepare for your move-in.

It is essential that you inform us of your planned move-in date by completing our move-in form. It is NOT necessary to pick up your keys on June 3, 2024.

For leases starting on June 3, 2024 at 10:00 a.m., key pickup is offered on June 3, 2024 at the Redstone Commons Office, building 4 between 10:00 a.m. - 4:00 p.m.

For move ins after June 3, 2024, key pick up is offered at our main office located on the second floor of the Lofts Monday - Friday between 9:00 a.m. - 4:00 p.m.

In person key pickup is not offered on weekends or after business hours, so please plan accordingly. If your move in will occur outside of these dates and time, please email us at housing@redstonevt.com to coordinate how to receive your keys. Keys may not be ready when you arrive if you have not completed our move-in form and/or emailed us with your planned move-in.

Your Redstone lease’s full contract amount is automatically pro-rated into twelve equal monthly installment payments, due on the first day of each month. Your June installment payment should be made by June 3, 2024.

Electronic payments can be made in advance of this date through your online payment portal, Rent Cafe, by navigating to myredstonelofts.com and selecting the "Resident Login" button. Your login information is the same as the email and password you used to apply.

After you make your payment for June you will have the option to set up auto-payment. If you use this option, please be sure that your first auto-payment starts on July 1, 2024 and the end date is May 1, 2025.

If you do not have access to your account, please reach out to housing@redstonevt.com so we can reset your login information.

Your guarantor will have payment access on their Rent Café account starting after 4:00 p.m. on June 3, 2024. Payments submitted on June 3, 2024, regardless of the time they are submitted, will still count as an on-time payment.

We can also accept check or money order made payable to Catamount Redstone Apartments, LLC. Payments can be dropped off at the office or mailed to:

Redstone Property Management

P.O. Box 790

Burlington, VT 05401

Prior to your arrival, we prepare apartments by cleaning, painting, and completing maintenance. For apartments with renewing residents, our team is only able to focus on your bedroom out of respect for the resident living in the apartment.

You will receive an electronic room condition report to your email from DocuSign. This does not need to be completed until you move in. Any damage found in the unit upon entering must be noted on the form.



Please be aware that these reports are kept on record only. Any items that require the immediate attention of our team does require a maintenance request to be submitted through your Rent Cafe resident portal.

Condition reports are due within 24 hours of your move-in.

Renter’s Insurance: We strongly recommend that all residents have renter's insurance on their apartment for the duration of their lease.

Electricity: Please set up your electric account with Burlington Electric Department before your arrival.

Only one account per room is required, so coordinate with your roommates. This is your only utility responsibility to set up.

Internet: You have high speed internet available in your apartment at no charge. Your secure login credentials to the wireless network will be provided with your keys.

Now that you've reviewed your move-in steps, please review your Welcome Packet for additional property and area information.

Start by selecting the photo of the keys to learn about how to prepare for your move-in.

It is essential that you inform us of your planned move-in date by completing our move-in form. It is NOT necessary to pick up your keys on August 19, 2024.

For leases starting on August 19, 2024 at 10:00 a.m., key pickup is offered on August 19, 2024 at the Redstone Commons Office, building 4 between 10:00 a.m. - 4:00 p.m.

For move ins after August 19, 2024, key pick up is offered at our main office located on the second floor of the Lofts Monday - Friday between 9:00 a.m. - 4:00 p.m.

In person key pickup is not offered on weekends or after business hours, so please plan accordingly. If your move in will occur outside of these dates and time, please email us at housing@redstonevt.com to coordinate how to receive your keys. Keys may not be ready when you arrive if you have not completed our move-in form and/or emailed us with your planned move-in.

Your Redstone lease’s full contract amount is automatically pro-rated into twelve equal monthly installment payments, due on the first day of each month. Your August installment payment should be made by August 19, 2024.

Electronic payments can be made in advance of this date through your online payment portal, Rent Cafe, by navigating to myredstonelofts.com and selecting the "Resident Login" button. Your login information is the same as the email and password you used to apply.

After you make your payment for August you will have the option to set up auto-payment. If you use this option, please be sure that your first auto-payment starts on September 1, 2024 and the end date is July 1, 2025.

If you do not have access to your account, please reach out to housing@redstonevt.com so we can reset your login information.

Your guarantor will have payment access on their Rent Café account starting after 4:00 p.m. on August 19, 2024. Payments submitted on August 19, 2024, regardless of the time they are submitted, will still count as an on-time payment.

We can also accept check or money order made payable to Catamount Redstone Apartments, LLC. Payments can be dropped off at the office or mailed to:

Redstone Property Management

P.O. Box 790

Burlington, VT 05401

Prior to your arrival, we prepare apartments by cleaning, painting, and completing maintenance. For apartments with renewing residents, our team is only able to focus on your bedroom out of respect for the resident living in the apartment.

You will receive an electronic room condition report to your email from DocuSign. This does not need to be completed until you move in. Any damage found in the unit upon entering must be noted on the form.



Please be aware that these reports are kept on record only. Any items that require the immediate attention of our team does require a maintenance request to be submitted through your Rent Cafe resident portal.

Condition reports are due within 24 hours of your move-in.

Renter’s Insurance: We strongly recommend that all residents have renter's insurance on their apartment for the duration of their lease.

Electricity: Please set up your electric account with Burlington Electric Department before your arrival.

Only one account per room is required, so coordinate with your roommates. This is your only utility responsibility to set up.

Internet: You have high speed internet available in your apartment at no charge. Your secure login credentials to the wireless network will be provided with your keys.

Now that you've reviewed your move-in steps, please review your Welcome Packet for additional property and area information.

Resident Welcome Packet

We are modern place makers.

The Redstone team are modern place makers, who believe that work is greater than an office, and positive places empower all of us. We support communities and spaces that inspire interaction and pride, developing empathy as energy

YOU’RE GOING TO LOVE IT HERE!

Welcome to the Redstone Lofts! Our team, comprised of maintenance, administrative, and student staff, are constantly working to provide you with an optimal living experience. We hope you will feel at home in this space as we work together to promote a community you can be proud of.

Meet Our Team

Name:

Job Title:

Ashley Allen

Community Manager, Redstone Lofts & Redstone Commons

Name:

Job Title:

Dominic Kennett

Senior Leasing & Marketing Coordinator, Student Housing

Michael Che

Name:

Job Title:

Community Coordinator  

SET UP YOUR ELECTRICITY

The electric utility must be set-up in the name of the current apartment residents. Please contact Burlington Electric at: (802) 865-7300. Only one account is required per apartment.

SET UP YOUR INTERNET

Login credentials will be provided at move-in for the modem in your apartment.

03

SET UP YOUR WAY-FINDING

Take some time to learn the layout of the building in case you have any questions!

04

SET UP YOUR BELONGINGS

Enjoy your furnished apartment as you unpack and stock up your cupboards. As you start to decorate, please remember to check your lease for prohibited items, like twinkle lights and candles.

RESIDENT

CONCERNS

Need help with

non-maintenance matters?

BILLING

Do you have any questions about a particular charge?

RENEWAL

QUESTIONS

While our renewal process typically happens in October, we're happy to answer your questions year-round!

For all of these topics, please contact: housing@redstonevt.com

NEED SOMETHING FIXED?

NOTICE ANYTHING WRONG?

NOT SURE WHO TO CONTACT?

how to submit a request

Please log in through your Rent Cafe resident portal.

Once logged in, please click “Maintenance Request” and fill out the form.

There is a box to provide information if you require advanced notice for access, otherwise we don't pre-notify once work is scheduled. Requests are prioritized based on when they are received and emergency needs. If you'd like an update on your request, please check the status of your request in Rent Cafe. Always communicate with your roommate(s) when submitting a maintenance request so that they are aware maintenance will be stopping by.

AFTER HOURS MAINTENANCE EMERGENCY?

Call 802.350.6210

Not sure when to call the emergency maintenance number? Here are some examples:

My power went out! What do I do?

The electric/breaker box is typically located near the kitchen of the apartment (exact location varies by apartment). It is gray and metal. If the power goes out in any part of your apartment, check the circuit breaker first to see if it is ‘on’ or has been tripped ‘off.’ The breaker is ‘off’ when it is flipped to the ‘off’ position. Each breaker is labeled. If tripped ‘off’, turn off all electrical items in the affected area, flip the breaker ALL the way to the ‘off’ position then flip the switch to the ‘on’ position.

I'm locked out! What do I do? What happens if I lost my key?

The Management Office can assist with lockouts during business hours. If you are locked out after business hours, the emergency after hours on call service will assist with entrance to your apartment for a fee that will be billed to your account. If you lose your keys, contact the Management Office and a new set can be provided for a fee charged to your account.

How will I be notified when routine work is scheduled for my apartment?

I'm concerned about some aspect of my smoke detector. What should I do?

Please notify our maintenance team immediately by submitting a maintenance ticket or calling the emergency maintenance line. Residents should never remove or disable a smoke/CO detector and can be responsible for a $500 fee as additional rent if Management finds that a detector has been removed or disabled.

My sink and/or tub drain is a little slow. What should I do?

We always advise that if your unit has a pre-installed drain catch to leave this in and clean it regularly. If you are worried about a larger maintenance problem, please submit a maintenance ticket.

Do you have any suggestions for setting my thermostat?

Always make sure the switch on your thermostat is set to heat in the winter and cooling in the summer. The fan option should always be set to "Auto." Always have your thermostat set to at least 65 degrees in the winter.

My Wi-Fi is down; what do I do?

Not having access to Wi-Fi can be frustrating- to quickly resolve issues, call Burlington Telecom at (802) 540-0007.

Where does trash go?

We have dumpsters for trash and recycling in the parking lots. We also provide compost bins for each apartment and have a container near the dumpsters where you can bring compost. If you did not get a compost bin, let us know and we can provide you one.

What’s the vent that’s always running in my apartment?

Overhead vent in apartment is designed to have a fan running continuously to bring fresh air into the space. The fan will run automatically as needed and cannot be turned off.

What’s the best method of Electrolux Dryer Operation?

1. Hit the Power Button
   
2. Press Specialty Cycle 4 times until the display reads “Timed Dry”
   
3. Press the button that looks like a clock until you reach the desired time of 40 to 50 minutes (Time will vary depending on how wet the clothing is. The length and strength of the spin cycle on a wash will determine how wet clothing is when it goes from washer to dryer.)
   
4. Hit temp + or – button for desired temperature. High temp should be selected for medium to large loads.
   
5. Press Start
   

What kind of outlets do apartments come equipped with?

All apartments have tamper-proof outlets. The tamper-proof outlets may be a little bit more difficult to get plugs into the outlet. This is how they are designed. Plugs will need to be pushed into the outlet with a bit more pressure than a non-tamper-proof outlet. Gently wiggle the plug or insert it on a slight angle to help break in a new tamper resistant outlet.

Purpose & Background

Locking Your Apartment Entrance Door

For your security, all doors should be locked at all times.

1. To lock your door, use your key to turn the core all the way to the right and remove key. Door will remain consistently locked.
   
2. To unlock your door, use your key to turn the core all the way to the left and remove key. Door will remain unlocked.
   
3. To enter the space while keeping the door locked, turn the key a quarter of the way to the left and push open the door to enter the space. When removing key, your door will continue to stay locked.
   

Please keep your keys with you at all times.

01

Bike Security

We encourage all residents to utilize U-Locks for maximum security while storing their bikes at the Redstone Lofts. We also encourage residents to check on their bikes frequently. Bikes can be registered with UVM at https://bikeindex.org/organizations/uvm/embed.

If you experience any damages to your bike, immediately file a report with UVM PD.

02

Car Security

Please be sure to always keep your vehicle locked while it is parked at the Redstone Lofts. We encourage you to remove all personal belongings and valuables from your vehicle when it is unattended.

If you experience any damages to your vehicle, immediately file a report with UVM PD.

03

Rent Cafe App

In order to stay up-to-date on all things related to your lease, be sure to download the Rent Cafe app.

Here, you can pay rent, submit maintenance requests, see important documents, and more.

How to add a payment account in your Resident Services Account:

• Log in and navigate to the ‘Payments’ section.
• Select the ‘Payment Accounts’ Tab.

Here you can choose to add either a bank account or credit card. Credit card processing fees apply when using a card for payment. There are no fees for an ACH payment made directly from a bank account.

There is a verification process when adding a bank account:

• A trial deposit amount will appear in your bank account within 24 to 48 hours (excluding weekends and Holidays).
  
• Once you receive the trial deposit amount, you will log back into your Rent Cafe resident portal and navigate to the Payment Accounts page.
  
• Here you will select the ‘Verify’ button next to the account which will take you to a new screen to enter the trial deposit amount to complete the verification process.
  

How to set up autopayment in your Resident Services Account:

• Once you have added a payment account, you will be able to set up recurring automatic payments. Go to the Payments section of the portal and navigate to the ‘Auto-pay Setup’ tab.

• Enter the information. Please note that start

dates must be for the first of the month. Also

note that if you put an end date your

automatic payments will not be processed

after that date if you choose to renew. You

can see a preview of your upcoming

monthly charges on the Make Payments tab.

• Select Next to preview and submit. You

should receive a confirmation email when

your autopayment has been successfully

set up.

When is rent due?

Rent is due on the 1st of every month. Please note, late payments will incur a $50 late fee.

How can I pay my rent electronically?

All electronic payments must be paid utilizing Redstone's online resident portal or mobile app, Rent Cafe.

How do I pay my rent with a check?

Checks can be dropped off in our convenient rent drop box located on our office door at the Redstone Lofts. Checks should be made out to Catamount Student Housing, LLC. PLEASE INCLUDE YOUR NAME AND UNIT NUMBER ON THE CHECK. We do not accept cash.

I'm mailing a check, where do i send it?

Redstone Property Management

Redstone, PO Box 790

Burlington VT 05402

Our parking is offered on a first-come, first-served basis. To reserve your parking or bike permit, contact our office. Metered, guest parking is available in the parking lot facing Virtue Field at the Redstone Lofts.

Bike permits are required. Bikes without permits may be removed from the property.

Parking is sold until spots are filled,. Please secure your parking early. After we fill our lot, you can be place on a waitlist. Redstone is unable to recommend additional parking services; you will need to identify additional parking resources in the area.

A guide to mail retrieval at the Redstone Lofts

Be sure to refer to this page when winter arrives!

• Leave your heat on! The thermostat should be set to at least 65 degrees. Failure to do so can result in frozen pipes, flooding, and other serious maintenance issues.

• Close all apartment windows completely, including activating the window lock.

• Immediately report to Redstone any water leaks, including minor ones, please call the Maintenance Emergency Line at 802-350-6210.

• Report any issues with heating immediately. If it is after hours, call the After Hours Maintenance Emergency line.
  

• Snow plows are only able to remove snow from the driving lanes in the parking lot. If you have a car, our office can provide you a snow shovel to allow you to shovel
  

out your car.

• If you need immediate assistance outside of business hours, please call
  

Redstone's After Hours Maintenance Emergency line at 802-350-6210.

Below are some guided questions for you to take into consideration while reaching out to potential roommates or for communicating with the ones you have already. Communication is the key to a healthy roommate relationship.

01

03

02

04

05

These questions are a facilitation tool that helps residents identify and communicate their needs, become aware of others’ needs, and negotiate a mutually beneficial environment in their living space. This will be beneficial in helping you build healthy relationships with your roommates as you all discuss your living arrangements.

• Question: Ask clarifying questions instead of assuming. This will allow you to gain information and encourage others to share their story (e.g. What happened? How did you feel afterwards?)
• Paraphrase: After listening to your roommate’s answers try and summarize what you have been told by reflecting the content of the speaker’s message to them.
• Affective Statements: Use “I” statements that express a feeling (e.g. I am happy when you...I feel frustrated when you...I felt disappointed when you...)
• Reflection: Reflect on the different experiences that each person brings into the situation and the stories each person shared.
  

Now take the time to have an honest and open discussion with your roommate(s) on the following topics. Discussing these items thoroughly will help make living together a much more enjoyable experience.

Scout & Co.

PIngala

May Day

Espresso bar + ice cream company with online ordering and three locations!

scoutandcompanyvt.com

Delicious food truck inspired cuisine

(that happens to be vegan)

pingalacafe.com

Serves lunch and dinner Thursday through Monday, with the same menu all day.

maydayvt.com/

Talmo Hair Co.

Taco Gordo

Autumn Records

"Burlington's Finest Taqueria." Also offers catering, and gift cards!

tacogordovt.com

Buy & sell used/new vinyl LPs + 45s, CDs, cassettes & stereo equipment. They are always looking!

https://linktr.ee/autumnrecords

Need your hair styled or cut? Stop by Talmo Hair Co. at Chace Mill!

talmohairco.com/

Jake's ONE Market

Laughing River Yoga

Golden Hour Gift Co.

LRY strives to provide a sanctuary where people of all body types, abilities, identities and backgrounds can find community, heal, and grow.

laughingriveryoga.com/

A feel-good gift shop to brighten your day! Formerly known as Birdfolk Collective.

goldenhourgiftco.com

From local produce to prepared foods, ground beef to paper towels...Jake's will have thoughtfully chosen products across all categories.

jakesonemarket.com

Green Mountain Transit

The Lofts has a rain garden, which is a much prettier solution to handling rain water runoff. The pond, which is located outside the south building, is an integral part of the rain garden, helping to remove the water in an efficient and clean manner.

The Rain Garden

Compost-Friendly

The Redstone Lofts is proud to provide free compost bins to all interested residents. Please contact housing@redstonevt.com

for yours!

STAY CONNECTED...

@studentleasing

HOW YOU CAN CONTACT US:

You can contact us with your questions at housing@redstonevt.com or (802) 540-1751.

OUR OFFICE HOURS

Our office is open from the hours of 8:30 A.M. to 4:00 P.M. Monday through Wednesday. Our team works remote on Thursday. On Fridays our office is open from the hours of 8:30 a.m. to 1:00 p.m. Our office is located in the Redstone Lofts on the 2nd floor in the center of the complex. Please call (802) 540-1751 if you have any difficulties finding us.

Resident Welcome Packet

We are modern place makers.

The Redstone team are modern place makers, who believe that work is greater than an office, and positive places empower all of us. We support communities and spaces that inspire interaction and pride, developing empathy as energy

YOU’RE GOING TO LOVE IT HERE!

Welcome to the Redstone Commons! Our team, comprised of maintenance, administrative, and student staff, are constantly working to provide you with an optimal living experience. We hope you will feel at home in this space as we work together to promote a community you can be proud of.

Meet Our Team

Name:

Job Title:

Community Manager, Redstone Lofts & Redstone Commons

Name:

Job Title:

Dominic Kennett

Senior Leasing & Marketing Coordinator, Student Housing

Michael Che

Name:

Job Title:

Community Coordinator  

SET UP YOUR ELECTRICITY

The electric utility must be set-up in the name of the current apartment residents. Please contact Burlington Electric at: (802) 865-7300. Only one account is required per apartment.

SET UP YOUR INTERNET

Login credentials will be provided at move-in for the modem in your apartment.

03

SET UP YOUR WAY-FINDING

Take some time to learn the layout of the building in case you have any questions!

04

SET UP YOUR BELONGINGS

Enjoy your furnished apartment as you unpack and stock up your cupboards. As you start to decorate, please remember to check your lease for prohibited items, like twinkle lights and candles.

The Commons provides each apartment with their own WiFi router. To set up your WiFi, you will need to download the CommandIQ app and select “sign up” on the screen. After entering your personal information, you will create a password for the app (not the router) and will need to wait 10 minutes. After 10 minutes, select the QR code that appears on the screen and scan the QR code on your router to start pairing. You will then create a custom network and password. For assistance with any WiFi connective problems, please reach out directly to Burlington Telecom’s Helpdesk at 802-540-0007, the property’s internet service provider.

RESIDENT

CONCERNS

Need help with

non-maintenance matters?

BILLING

Do you have any questions about a particular charge?

RENEWAL

QUESTIONS

While our renewal process typically happens in October, we're happy to answer your questions year-round!

For all of these topics, please contact: housing@redstonevt.com

NEED SOMETHING FIXED?

NOTICE ANYTHING WRONG?

NOT SURE WHO TO CONTACT?